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Best CRM Softwares in Indonesia For 2020

Updated: May 20, 2020

CRM software is a must-have to grow your business as it helps manage it better to increase your productivity and hence your profits. It can make a lot of difference in the way your business works and bring in more efficiency to your overall process. If you are looking for growing your business in Indonesia, you have an ample choice of CRM Softwares in Indonesia.

With the rapid increase in the number of affordable SaaS CRM solutions offering a lot of functionalities and easy implementation, even small businesses can afford powerful CRM Softwares to optimize their customer relationship management process. Competitive pricing of these solutions and the tiered pricing structure opens up a huge number of possible options for anyone looking for CRM Softwares today.

Whether you are a small business or just a start-up not having a lot of funds to invest in a CRM software and looking for the simple free version or budget-friendly CRM, or you are a large enterprise looking for a robust CRM that suits your wide range of business needs, you have enough options to look for and pick the best CRM that fits your needs.

Having said that, with overwhelming options available, which is the best CRM software in Indonesia for your business is the big question? To answer this, you need to do some research and find the one that has all the features you would need and fits your budget. To make things easy for you, we have done the research for you and created a list of best CRM Softwares in Indonesia with their top features, pricing, and comparison so that you can pick the CRM software that suits your business.

If you are in the market looking for a CRM tool for your company, we have designed a tool that can help shortlist the best tool for your needs and also make a customized requirements document. Try it out today!

Features of Best CRM Softwares in Indonesia

Here is a tabular representation of the top features of the top CRM Softwares in Indonesia.

Best CRM Softwares in Indonesia

PipeDrive is a simple to use CRM software that focuses on Sales that suits businesses and teams of all sizes. It is a powerful customer relationship management tool that is used by sales teams of 95,000+ companies spanning across 179 countries. PipeDrive claims to have an average increase of 28% in close rate after its user’s first year.

PipeDrive CRM software enables businesses to get more leads and manage all sales related information in one place to optimize the entire process of sales. With PipeDrive CRM software in place, your salespeople can spend less time managing and filling the information and spend more time actually selling.

Top Features of PipeDrive CRM

Leads and Deals Management: PipeDrive CRM helps you get more leads to your sales pipeline using its features like webforms and custom chatbots.

Communication Tracking: With the PipeDrive CRM, you can track all your communication channels including calls, emails, etc, check contact history and have full control over your schedules.

Automation: PipeDrive CRM allows you to automate many of the repetitive tasks which otherwise require a lot of effort and time and takes away the burden from your salespeople letting them concentrate more on actual sales and bring in more value.

The software even has advanced technologies like an AI-powered sales mentor which gives you personalized tips and recommendations on how to boost your performance.

Reporting: PipeDrive CRM allows users to measure sales performance and results through a variety of reports with metrics customized as per your business needs to gain insights and compare results against set goals.

Mobile Access: You can access PipeDrive from your mobile device and manage deals and contacts wherever you are.

Integrations: You can sync your contacts/schedules in PipeDrive with your Google or Microsoft contacts/calendar. The software can integrate with over 150+ other popular apps like Trello, Asana, Slack that you use for your business to extend the capabilities of PipeDrive.

Pros and Cons of PipeDrive

  • The Software has an easy to use interface with drag and drop features and has a visually pleasing UX.

  • The software offers immense flexibility with email integration, mobile app Customizations and more.

  • Excellent customer service.

  • It does not have an internal platform for sending emails.

  • Occasional email integration issues with outlook.


Starting from $15/month

Pricing Plans

Free trial - Yes

Subscription- $15 per user per month

Salesmate is one of the popular web-based integrates CRM software solutions used by businesses around the globe. The software can help businesses capture more leads and manage their sales pipeline more effectively. Managers can easily track leads, distribute the leads among the sales team members, delegate follow-ups, monitor conversions and much more.

Top Features of Salesmate

Manage the Sales Pipeline: Salesmate CRM allows users to create new leads and capture lead details as well. Whenever new deals are created, they are automatically added to the sales pipeline, thus eliminating any repetitive data entry and saving a lot of time and effort. The software lets users add, assign and track deals and activities to optimize sales funnel and process.

Sales Activity Tracker: The sales activity tracker helps you plan ahead and track your team’s activities. The sales personnel can track the deals and leads that have been assigned to them and managers can track the status of the leads assigned.

Add and Associate Products: This feature in Salesmate CRM allows businesses to track all information related to their products. It has a product module to manage your products and services seamlessly. You can create a list of your products, associate them with deals and track them.

Sales Goals tracking: In Salesmate CRM, you can set your sales goals and track them benchmark yourself and motivate teams to achieve goals.

Pros and Cons of Salesmate


  • An easy to use user interface.

  • Good Pricing

  • Excellent workflows and automation capabilities.

  • Internal Email sender.

  • Detailed reports

  • Incredible customer support


  • Text messaging features have occasional reliability issues. The text needs to be less than 160 characters to ensure reliability.


Starts from: $12 per user/month, billed annually

Free Trial: Available


Starter- $12 per user/month, billed annually

Growth- $24 per user/month, billed annually

Barantum is one of the leading CRM providers in Indonesia. The software has all the features to help your business to plan, track and organize your sales activities.

Top Features of Barantum

1. Plan and Track: With Barantum, you can easily plan and track your daily activities like meeting, calls, demos, email related to deals, contacts, and whatnot. You can also get a personalized to-do list for your sales activities that can be synced with your calendars and smartphones.

It is easy to delegate work to team members and track sales activities with the sales activity tracker so that you can be always in track with what is going on.

2. Visual Sales Pipeline: The software offers a board view that provides a better picture of your sales pipeline and helps you align it with your thinking. It is quite intuitive and insightful.

3. Highly Customizable Sales Pipeline: Barantum CRM sales pipelines are highly customizable and you can come up with specific sales processes or stages that fit your business. In fact, you can have as many stages in the pipeline as you want. It further has an advanced feature called win probabilities, with which you can easily create your automatic sales forecasting.

4 Reports: Barantum offers excellent reports with extraordinary and intuitive visualizations which can give you immense actionable insights and intelligence to make better decisions and measure various parameters of your sales activities. You can get monthly sales summaries with pipeline conversions, efforts put in by the team, details of each deal and much more from the reports.

Pros and Cons of Barantum


  • Check-in/Check-out meeting feature.

  • Affordable pricing with a lot of features.

  • Fully customizable fields.


  • It might look a bit difficult to use in the beginning as it offers too much of customization. But once you get the hang of it, you can benefit a lot from it.


Standard: Rp. 285000 per user per monthly


Jl. Daan Mogot I No.8, RT.7/RW.1, Tj. Duren Utara, Kec. Grogol petamburan, Jakarta, Daerah Khusus Ibukota Jakarta 11470, Indonesia

Phone: +62 21 39722000

Qontak is a leading technology solution providing custom CRM solutions. It is Asia’s first lead generation and marketing platform and one of the largest verified database providers in Indonesia providing verified business contacts and advanced company details. It is a social CRM system and provides Whatsapp, Facebook, Messenger, Telegram, Email, and telephone integrations. It also provides an internal chat system. Qontak is highly customizable as well.

Top Features of Qontak

Teams Segmentation- With Qontak, you can group your team by geography, deal size, product categories, etc and focus on territories that make more sales and have a potential business. You can easily break down performance on a team basis from your Qontak dashboard.

Mobile Access- You can access Qontak CRM from your smartphones from wherever you are.

Reports dashboard- With Quontak CRM software implemented, you can view all your reports from a single dashboard to view all your data and gain insights. The reports can be downloaded as PDF, CSV, or XLS.

Pros and Cons of Qontak


  • Affordable

  • Very easy to use

  • Live GPS tracking


  • The free plan has very limited features.


Basic- Free

Promo Plans - Starts from $11/month


Having a well organized and managed sales process is highly critical to determine the success of your business. CRM software can bring in a lot of order and discipline to your sales process. But each business has different needs and in case of CRM software, there is no one size fits all solution. So choosing the apt CRM for your business is an important decision to make. We hope the details provided in this post can help you make that big decision on choosing the best CRM software in Indonesia for your business.

Do leave a comment if you have any questions about choosing a CRM software in Indonesia.

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