Best CRM Softwares In Malaysia

Updated: May 20, 2020


Are you looking for the best CRM software in Malaysia? There are many CRM solutions available today and no wonder why you would get lost in making a decision on which one to choose. While you are looking for the best software in Malaysia, first you should clearly understand the purpose of using a CRM and how it can help you. Watch this really interesting video created by Zoho, one of the leading CRM software, which explains clearly and in the most simple terms what a CRM is and what are the benefits of using a CRM.

So, Customer Relationship Management software has become a must-have for growing businesses as it can help to get a deeper understanding of their prospects and customers and manage the sales pipeline better. Whether you are a start-up, a small business or an enterprise a CRM solution can bring in a lot of order and clarity to your various business functions like Marketing, Sales and Customer service.

Comparison of features of Top CRM Softwares in Malaysia

Here is a tabular representation of the top features of the CRM Softwares we have discussed here.

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There are a huge number of CRMs available in Malaysia today and their pricing varies greatly from one provider to another. There are some free CRM Softwares as well, like the HubSpot CRM. So which one do you choose? You may be tempted to go with a free CRM software or a low cost one. It’s absolutely fine if they provide you all the features you want for your business. After all, each business has different needs. But unfortunately, these free CRMs and the low-cost ones offer only limited features, and you may not be able to enjoy the complete benefits of a complete CRM software that many other counterparts provide. Of course pricing matters, but for selecting the most appropriate CRM for your business you should also consider the features provided by the CRM software, features that you need for your business and take a call.

In this blog, we help you choose the best CRM software in Malaysia, by bringing to you the features of top CRM Softwares in Malaysia like Zoho,, SecondCRM and Reach CRM and a comparison of their features. We have also included a few tips to help choose the best CRM software for your business.

Features of Top CRM Softwares in Malaysia

1.Zoho CRM

Zoho CRM is one of the most popular CRM software available in the market today with quite a lot of advanced features like Page Layouts, Sandbox, and advanced customization options that include Conditional fields, Lead Scoring, and Business process mapping. Zoho’s expanded multichannel support for phone, email, live chat, social media, and in-person meetings makes it one of the most tightly integrated systems available today. Zoho CRM leverages the most advanced technologies like their AI. With Zoho CRM, you get an AI-powered sales assistant, Zia, providing you advanced interpretations, solutions, and predictions for your salespeople. Zoho CRM makes the life of salespeople much easier with features like workflow automation, real-time notifications, and built-in gamification. It thus allows them to spend more time actually selling, and less time taking care of other tasks like updating information and tracking them.

Top Features of Zoho CRM

1. SalesForce automation

Salesforce automation, in fact, is considered to be one of the core functionalities of a CRM software. It is all about organizing contacts, managing leads and close a deal. Zoho CRM has advanced automation capabilities that save your sales team by automatically completing many of the routine tasks like sending emails, updating required fields, scheduling follow-up tasks, assigning leads, etc. It helps you right from capturing leads and identifying the ones that will convert, following up, contact management, deal management, account management until a deal is closed.

2. Marketing automation

Marketing automation functionality in a CRM software platform helps the marketing of your business. Zoho has an independent tool known as the Zoho marketing hub. The Zoho marketing hub helps you with campaign creation to social media marketing management. It also helps to bring both the sales team and marketing teams on the same page regarding new leads. The Zoho marketing hub has advanced features that enable you to do many useful things like executing targeted email marketing campaigns or compare Ad spend to sales revenue with Google Ads integration.

3. Inventory management

Inventory management is an important feature if you have an eCommerce business. Zoho CRM has a powerful inventory management system to help you keep track of your inventory. It comes with powerful stock management and warehouse management capabilities and enables you to manage orders with end to end product tracking. Zoho CRM also has seamless integration with Zoho Books (Zoho’s accounting software) and thus your sales team will have access to customer’s credit history, purchase patterns, payment details, and current inventory levels. The integration with Zoho Books syncs all your contacts automatically and helps you manage inventory more seamlessly.

Read more Zoho CRM features in our blog Zoho CRM top features in 2019

Pricing: $12/user/month

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Quickdesk is a simplified CRM software helping salespeople to better track their sales activities and manage leads to boost sales and productivity. It has a very simple interface similar to excel and thus enables easy lead management.

Top Features of QuickDesk

1.Available on mobile: It is available on App Store and Playstore. The mobile app enables you to work on your CRM wherever you go.

2. Set Goals and track activity: You can set activity or income goals in and track its progress with automatic tracking available in

3. Import/Export contact: You can easily import/export your contacts to/from spreadsheets from/to It also allows you to group them into categories and tags for easier filtering or sorting.

4. Mass Communications: QucikDesk has a hunter dashboard that lets you find email addresses in seconds and connect with them. You can thus contact all your customers quite seamlessly and simultaneously as well.

5. Organized client information: QuickDesk helps you keep all your client data organized. Keeping track of all the bits and pieces you get is easy with

6. Real-Time-Calling: You can directly