Search no further. We did the digging so that you don't waste your time searching. We came up with our own research and generated a list of top alternatives to Dameware that you can consider for your business.
Dameware Remote Support is a system administration tool which is used by IT industries admins and their support teams to provide remote support to end-users. With this application, users can connect remotely with multiple systems at once and provide technical support with the help of built-in administration tools and utilities. Dameware features and applications are great to use but the pricing is too high and all small business or mid-sized businesses cannot afford that.
To Begin with, Here is the Pricing Comparison Chart:
Best alternatives for Dameware:
1. Freshdesk
Freshdesk is a cloud-based customer support service that focuses on cross-functional team collaboration. It streamlines customer conversations from across multiple channels including social media, phone, text messenger and email. An application loaded with all necessary functionality to give exceptional remote support.
Freshdesk offers out-of-the-box features like an AI-powered support chatbot, field service management and predictive support feature.
Ability to prioritize tickets & powerful functions makes it a tool of great management.
Friendly UI, easy navigation and user controls help to execute all kinds of tasks that are necessary to deliver quality and responsive service to all the customers.
The notification system is quite complete, sent quickly upon receipt of claims or question tickets. Also, you can manage them and label accordingly.
Negatives:
Live chat or instant messaging are usually a bit slow and less agile, which may lead to serious problems in user management planning and quick response.
2. HappyFox
HappyFox is a help desk software which provides multi-channel solution support for customers requests which are received from website, social media, phone and email. It also has integration with business applications for accounting, CRM, customer feedback, etc.
Configuration can be set as per ever-changing needs. It can be easily updated via the built-in tools and vast knowledge base.
Customers can get to know their ticket processing phase.
"Brand Portals" allows your team to support clients and users for different products with one queue.
Negative:
Users recommend that automation tools were a little more flexible- specifically with defining the events, frequency, and triggers used to automate an action.
3. Zoho Desk
Zoho Desk packs advanced multi-stakeholder process management, self-service community, a powerful AI assistant and brings together all the tools and context applicable for delivering great customer service.
As for the tickets, Zoho enables features like time log descriptions, private and public comments, customizable ticket status, images in text bodies, customizable automated responses.
Provides an easy interface to use your own channels for worldwide help desk service to your customers.
Workload balancing feature ensures work is allocated evenly between the team members.
Efficiently helps to make your customers happier and agents more productive.
Negative:
Translation is the issue. Users have found that there are words that the software won't even translate.
4. Groove
A simple-to-use tool for growing your small business and helps your team to deliver exceptional customer support service. Groove setup is built with applicable features and everything you need to convert, support and delight your customers.
Bring your whole team on the same tab with private notes, assignments and follow up reminders. You can also say all in one super shared inbox.
Reporting dashboard consists of customer support metrics such as issue processing time as well as reported bugs and requests
Groove is integrated with Slack, Zapier, Facebook and Twitter.
Negative:
User has reported that Team management interface is difficult to use and manage.
5. Help Scout
Help Scout is a cloud-based help desk solution that helps small businesses and manages their customer tech issues. It is specially designed to look like a personal email. There are no ticket numbers, case numbers. The solution allows users to create multiple mailboxes for each shared email address so that they can work across departments or manage several products/brands from a single account.
Help Scout lets users see which emails are being addressed in real-time, so that team members do not respond to the same customer twice.
The chrome extension is really easy to use as it keeps track of how many emails are pending.
The UI is excellent and intuitive. It's super easy to see how many tickets are still open, how long they've been open, and who they're assigned to.
Negative:
Chrome extension crashes sometimes and customers have also been issued against inaccurate reporting systems.
Key Takeaways are:
Hope our Dameware alternatives list would be enough for you to decide on suitable software for your organization as per your budget. Also, go through our key takeaways of Dameware alternatives.
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